Return & Refund Policy
At Global Retail Hub, we aim to provide quality packaging materials and a satisfactory shopping experience.
1. Return Eligibility
A return may be accepted in cases where:
- The product received is damaged.
- The wrong product or quantity has been delivered.
- The product has a manufacturing or quality issue.
Return requests should be raised within 3 days of delivery.
Products must generally be unused and in their original condition and packaging, wherever applicable.
2. Non-Returnable Products
Products that have been used, damaged after delivery, altered, or returned without the original packaging may not be eligible for return.
Certain products may also be non-returnable due to their nature.
3. Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us as soon as possible with:
- Order number
- Description of the issue
- Photographs/videos of the product and packaging
We will review the request and provide an appropriate resolution.
4. Refunds
Once a return or refund request is reviewed and approved, the applicable refund will be processed through the original payment method or another appropriate method.
The time taken for the refund to reflect in your account may depend on the payment gateway or banking institution.
For Cash on Delivery orders, we may contact the customer to collect the required details for processing an eligible refund.
5. Cancellation
Order cancellation may be possible before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.
6. Shipping Charges
Original shipping charges, if applicable, may not be refundable unless the return is due to an error on our part, such as delivery of a wrong or damaged product.
7. Contact Us
For return or refund-related queries, contact us:
Global Retail Hub
Email: support@globalretailhub.com